Frequently Asked Questions

Everything you need to know about shopping with Kuvera.

What is the standard shipping time for Kuvera orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I process a return or exchange?

We offer a 30-day return policy. Items must be unworn, with original tags attached. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Are the materials used in Kuvera apparel sustainable?

Kuvera is committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to be 100% sustainable by 2026.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.